This document constitutes a binding agreement between you ("User") and Guru88 ("Platform"). By accessing, registering for, or using any part of the Guru88 platform, you hereby accept and agree to be bound by all terms and conditions stated below.
1. Introduction
Guru88 is an online betting and casino platform operating under a valid licence and in compliance with applicable online gambling laws. The platform provides a range of entertainment services including slot games, Live Casino, sports betting, and e-sports wagering to eligible members.
These Terms and Conditions ("Terms") govern the relationship between Guru88 and every user who accesses or uses the platform. These Terms cover use of the official website at guru88.vip, the Guru88 mobile app, and all related services provided by the platform.
If you do not agree with any part of these terms, please stop using the platform immediately. Continued use of the Guru88 platform following any changes to these terms will be considered acceptance of the revised terms.
2. Eligibility & Registration
2.1 Age Requirement
Guru88 services are available only to individuals who have reached the age of 18 years old and above. We are firmly opposed to gambling by minors. Guru88 reserves the right to request age verification at any time, and any account found to belong to an underage user will be terminated immediately with no refund.
2.2 One Account Per User
Each individual is only permitted to hold one (1) active account at Guru88. Multiple account registrations by the same individual, whether using different names, email addresses, phone numbers, or payment details, are strictly prohibited. Should such fraud be detected, all associated accounts will be terminated and any funds therein may be forfeited.
2.3 Accuracy of Information
You are responsible for ensuring that all information provided during registration is accurate, current, and complete. Guru88 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. Failure to submit the requested documents within the specified timeframe may result in a temporary suspension or termination of your account.
3. User Account
3.1 Password Security
You are fully responsible for maintaining the confidentiality of your account login credentials, including your username and password. Guru88 recommends using a strong password that combines uppercase letters, lowercase letters, numbers, and symbols. Never share your login credentials with any other party.
Guru88 shall not be liable for any financial losses or damages arising from unauthorized access to your account caused by your own negligence in maintaining password security.
3.2 Account Activity
You are responsible for all activities that occur under your account. If you suspect that your account has been accessed without authorization, please contact the Guru88 support team immediately via live chat, available 24 hours a day, seven days a week.
3.3 KYC Verification
As part of our commitment to security and regulatory compliance, Guru88 implements an integrated Know Your Customer (KYC) process. KYC verification may be required before your first withdrawal or when certain transaction limits are reached. Documents commonly required include a valid national ID, passport, or driver's licence.
4. Deposits & Withdrawals
4.1 Payment Methods
Guru88 supports a variety of local Malaysian payment methods, including bank transfers, e-wallets, and approved digital payment methods. All deposits and withdrawals must be made using a payment method registered in your own name. The use of third-party accounts is strictly prohibited.
4.2 Transaction Limits
Minimum and maximum limits for deposits and withdrawals are set according to the selected payment method. Detailed information on transaction limits can be found on the Withdrawal platform. Guru88 reserves the right to adjust transaction limits at any time with reasonable notice.
4.3 Processing Time
Deposits are typically credited to your account within a few minutes after transaction confirmation. Withdrawals to local Malaysia bank accounts are processed within 5 to 15 minutes for requests that have completed KYC verification. Guru88 is not liable for any delays caused by third-party payment processors.
Important: Guru88 will never request your banking information via email, SMS, or chat. If you receive any such request, please report it to our support team immediately as it may be a fraudulent attempt.
5. Bonus & Promotion Terms
5.1 General Bonus Conditions
All bonuses and promotions offered by Guru88 are subject to specific wagering (rollover) requirements. These requirements are clearly stated on each promotional offer. Bonuses cannot be directly converted to cash without fulfilling the specified wagering requirements.
5.2 Bonus Abuse Prohibition
Guru88 employs an advanced monitoring system to detect any promotional abuse attempts. Activities such as registering multiple accounts to repeatedly claim welcome bonuses, coordinating bets across multiple accounts, or any other form of promotional exploitation are strictly prohibited. Violations will result in bonus forfeiture and possible account termination.
5.3 Bonus Validity Period
Each bonus has a set validity period. Bonuses that are unused or whose wagering requirements are not met within the specified period will expire automatically and cannot be recovered. Bonus expiry dates can be viewed in the "My Bonus" section of your account.
6. Wagering Rules
All bets placed on the Guru88 platform are final once confirmed by the system. Guru88 reserves the right to cancel or void any bet under the following circumstances:
- Obvious technical errors or significant price/odds discrepancies
- Evidence of game manipulation or fraud
- Violation of the platform's terms and conditions
- Instructions from the relevant regulatory authority
In the event of a valid bet cancellation, the original wagering amount will be returned to your account without any additional interest or compensation. Guru88's decision on all betting dispute matters is final and binding.
7. Prohibited Activities
Use of the Guru88 platform for the following activities is strictly prohibited and may result in account termination and legal action:
- Use of automated software, bots, or scripts to interact with the platform
- Any form of money laundering or illicit financing
- Fraud, identity impersonation, or provision of false information
- Exploiting bugs or system vulnerabilities for unauthorized gain
- Disruptions, cyberattacks, or attempts to compromise the security of the platform
- Use of VPN or proxy to bypass geographical restrictions
- Any activity that violates applicable national laws
Guru88 cooperates fully with the relevant authorities in investigations related to illegal activities. All transaction records are retained and may be submitted as evidence to the relevant authorities when required.
8. Privacy & Data Protection
Guru88 is committed to protecting your privacy and personal data. All information collected during registration and platform use is protected with 128-bit SSL encryption and stored on secure servers. We will not sell, transfer, or disclose your personal data to third parties without your consent, except as required by law.
For detailed information on how we collect, use, and protect your data, please refer to Privacy Policy our complete policy.
9. Liability Limits
Guru88 provides this platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, Guru88 shall not be liable for:
- Indirect, incidental, or consequential losses arising from use of the platform
- Service interruptions due to scheduled system maintenance or extraordinary circumstances
- Losses caused by failure of the user's equipment or internet connection
- Disputed betting results that have been verified by the system as valid
Under no circumstances shall Guru88's maximum total liability to any user exceed the amount of funds held in that user's account at the time the claim is made.
10. Account Termination
10.1 Termination by User
You may close your Guru88 account at any time by contacting our customer support team. Before closure, please ensure all account balances have been withdrawn, as Guru88 will not be responsible for any remaining balance after an account is closed at the user's own request.
10.2 Termination by Guru88
Guru88 reserves the right to suspend or terminate any user's account without prior notice in the event of a breach of terms and conditions, suspicious activity, or for security and compliance reasons. In the case of a valid termination, any eligible balance will be returned once the investigation is concluded.
10.3 Self-Exclusion
Guru88 fully supports the Responsible Gaming. Users who feel they need a break from wagering may apply for a temporary or permanent self-exclusion through the account settings section or by contacting customer support.
11. Amendments to Terms
Guru88 reserves the right to amend, update, or replace any part of these terms and conditions at any time at our sole discretion. Material changes will be communicated to registered members via email or in-app notification at least 7 days before the amendment takes effect.
It is your responsibility to review these terms and conditions periodically. Continued use of the Guru88 platform after any amendments take effect will be considered full acceptance of the revised terms.
12. Contact Us
If you have any questions, concerns, or require further clarification regarding these terms and conditions, the Guru88 support team is ready to assist you:
- Live Chat: Available 24/7 via the chat icon at the bottom corner of the platform
- Email: [email protected] (response time within 24 hours)
- FAQ: Visit page FAQ us for an immediate response
We are committed to ensuring every user fully understands their rights and responsibilities. Please do not hesitate to contact us if anything is unclear.