Privacy Policy Guru88

1. Introduction

Guru88 cares about the privacy of every user who trusts our platform. This Privacy Policy explains in detail how we handle your personal information — from how it is collected and the purposes for which it is used, to how it is protected and how long it is retained.

This document applies to all users accessing the Guru88 platform via the official website at guru88.vip, the mobile app for Android and iOS, and all other related services provided by Guru88. By registering an account or continuing to use our platform, you hereby consent to the collection and processing of your personal data as described herein.

We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and all relevant data protection regulations. We continually strive to ensure our data management practices meet the highest industry standards.

2. Personal Data We Collect

2.1 Information You Provide Directly

When registering and using the Guru88 platform, we collect information you provide directly, including:

• Full name, date of birth, gender, and identity card or passport number
• Email address, phone number, and residential address
• Bank account or e-wallet information for deposit and withdrawal purposes
• Identity verification documents (KYC) such as ID card photos, selfies, or proof of address
• Any communications you send to our support team

2.2 Automatically Collected Information

When you use our platform, our systems automatically record certain technical information for security and service improvement purposes:

• IP address, device type, operating system, and browser version
• Login session data including time, location, and session duration
• Betting history, financial transactions, and gaming activity
• Cookie and similar tracking technology data
• App usage information including pages visited and features used

The following table summarizes the data categories, purposes of collection, and legal basis for each category:

3. How We Use Your Data

Guru88 uses collected personal information solely for legitimate purposes related to the services we offer. The following are the primary purposes for which your data is used:

• Account management: Creating, verifying, and securely managing your user account
• Transaction processing: Processing deposits, withdrawals, and any other financial transactions
• Identity verification (KYC): Ensuring compliance with anti-money laundering legal requirements
• Customer support: Responding to inquiries and resolving reported issues
• Platform security: Detecting and preventing fraud, unauthorized access, and illegal activities
• Service improvement: Analyzing usage patterns to improve user experience
• Marketing communications: Sending relevant promotional offers and bonuses (with your consent only)
• Responsible gaming: Monitoring betting patterns to identify users who may need assistance

4. Data Sharing With Third Parties

Guru88 does not sell your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:

4.1 Trusted Service Providers

We work with payment processing companies, cloud service providers, and technology partners that help us operate the platform. All such third parties are bound by strict confidentiality agreements and are only permitted to use your data for purposes we specify.

4.2 Legal Requirements

Guru88 will disclose personal data to the relevant authorities when required by law, court order, or regulatory body directive. This includes investigations related to illegal activity, fraud, or money laundering.

4.3 Protection of Legitimate Interests

In certain situations, we may disclose information as necessary to protect the rights, property, or safety of Guru88, our users, or the public — subject to applicable legal requirements.

5. Data Security

Guru88 implements a range of technical and organisational security measures to protect your personal data from unauthorised access, loss, or misuse:

• 128-bit SSL Encryption for all data transmissions between users and our servers
• Data encryption at rest for sensitive information stored in the database
• Role-based access control which ensures only authorised personnel can access specific data
• 24/7 security monitoring with automated intrusion detection systems
• Regular security audits by independent third parties to identify and address vulnerabilities
• Staff training on data protection and ongoing cybersecurity awareness

While we take all reasonable steps to protect your data, no system can be guaranteed 100% secure. You also play an important role in keeping your account safe by using a strong password and not sharing your login credentials.

6. Cookies and Tracking Technologies

Guru88 uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and personalize content. The following are the types of cookies we use:

6.1 Essential Cookies

These cookies are required for core platform functions such as login session management and security. Essential cookies cannot be disabled without affecting the overall functionality of the platform.

6.2 Performance & Analytics Cookies

We use analytics tools to understand how users interact with our platform. This data is collected in aggregate and anonymized form solely for service improvement purposes.

6.3 Preference Cookies

Functional cookies allow the platform to remember your preferences such as preferred language and display settings. You can manage cookie preferences through your web browser settings, though this may affect some platform features.

7. Your Rights

Under Malaysia's Personal Data Protection Act 2010 and Guru88's privacy policy, you have the following rights regarding your personal data:

• Right to Access: You may request a copy of all personal data we hold about you
• Right to Rectification: You may request the correction of any inaccurate or incomplete data
• Right to Erasure: Under certain circumstances, you may request that we delete your personal data
• Right to Restriction of Processing: You may request that we restrict how we process your data
• Right to Object: You may object to the processing of your data for direct marketing purposes
• Right to Withdraw Consent: You may withdraw your consent at any time without affecting the validity of prior processing

To exercise any of these rights, please contact our support team via live chat or email. We will process your request within 30 business days.

8. Children's Data Protection

The Guru88 Platform is exclusively for users aged 18 and above. We do not intentionally collect or store any personal data from individuals under the age of 18. Should we discover that a child's data has been inadvertently collected, we will promptly take steps to delete that data and close the associated account.

If you believe that a minor has registered or used our platform, please notify us immediately through the available support channels.

9. Cross-Border Data Transfers

In operating international-grade services, your personal data may be transferred to and processed in countries outside Malaysia. When this occurs, Guru88 ensures that all such data transfers are safeguarded by appropriate protection mechanisms, including data processing agreements that comply with international data protection standards.

Guru88 only uses cloud and infrastructure service providers with internationally recognised security certifications, ensuring your data remains protected wherever it is stored.

10. Data Retention Period

Guru88 retains your personal data only for as long as necessary to fulfil the purposes stated in this privacy policy, or as required by law. Generally:

• Active account data: Retained for the duration of your active account
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements
• KYC Documents: Retained for the duration of the active account and 5 years after account closure
• Security logs: Retained for 12 months for security investigation purposes
• Customer support communications: Retained for 3 years after the last interaction

Once the defined retention period has ended, your data will be securely deleted or anonymised so that it can no longer be personally associated with you.

11. Privacy Policy Amendments

Guru88 reserves the right to amend this Privacy Policy from time to time to reflect changes in legislation, industry practices, or how we operate our services. Any material changes will be communicated to you via in-account notifications or email at least 14 days before changes take effect.

We encourage you to review this page regularly to stay informed about how we protect your privacy. The "Last Updated" date at the top of this document indicates when this Privacy Policy was last revised.

12. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding how Guru88 handles your personal data, we are here to help:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon on the platform
• Privacy Email: [email protected] (response time within 2 business days)
• Frequently Asked Questions: Visit page FAQ our FAQ section for answers to commonly asked questions

We are committed to addressing every privacy-related inquiry seriously and within a reasonable timeframe. Your trust is our most valuable asset, and we will continue to work hard to maintain it.